Date: 09/24/06
From: Tilghman Lesher ()
Date: 09/24/06
On Saturday 23 September 2006 17:04, John Wallace wrote:
> My Comcast internet cable connection has been slow and inconsistent
> for the last couple of days. It started before the storms, and a
> call to Comcast customer disservice once again proved futile.
>
>
> Has anyone else noticed any Comcast speed issues in the last couple
> of days?
Usually speed issues with Comcast equates to lost packets. Do a ping
test for about 10 minutes and you should get a good percentage of
packets lost. I've had this happen to me for about 3 weeks and was
apparently just fixed this past week. I say apparently, because the
connection was going out every time it rained and it stayed up during
the last rainstorm. I also say apparently, because I'm going to tempt
neither Fate nor Murphy.
The likely problem was water getting into the line somewhere. The
closest connection that you can check yourself is the splitter/
connector outside your home, usually in a black box labelled "Cable".
In my case, they had replaced that splitter several times, to no
avail. A local friend who works for Comcast suggested that a box on a
pole somewhere was probably not shut properly and water was getting
into the connection at that point.
Another problem which I had in the not-too-distant past was a
connection that cycled through 2 minutes of uptime, followed by 30
seconds of downtime. It was very consistent (not to mention very
irritating). Comcast finally tracked that down (using a "sweep tech")
to a malfunctioning repeater in my neighborhood.
Comcast does not seem to be very good at diagnosing problems on the
first go-around. Their primary techs seem to be trained only in
running a signal test and replacing wire and splitters. Through my
time working with Comcast techs, I've had every single piece of wire
between the pole and the cable modem replaced at least once. However,
if you can get your problem escalated high enough at the local office
(and that's the other problem, 244-5900 is forwarded to the regional
call center), then you can probably get someone who knows enough about
the system to track down and fix your problem.
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